90% of what we do is accomplished with 10% of the toolset. The niche tools are important, and we supply them, but we also keep them out of the way until they're needed. Most of job management hinges on getting staff to properly record what happens on the job. That's what servicd focuses on.
- Who's the client?
- What's the job about?
- What's the status?
- Who's assigned?
- When did we start, fix, and finish?
- What did we do?
The design of servicd is based on more than 30 years of service experience in technician and manager roles. We bridge the gap between the two, and, more importantly yet, fulfill the need to inform the customer on what they are getting for their money.
simplify job tickets...
... and make it easy for staff to update
While servicd places a lot of emphasis on the front-line service ticket, we understand it's the “tip of the iceberg”. Job are split into focused views: the job ticket, the metadata, the items on the job, and the billing. Screen clutter — especially a problem on mobile devices — is avoided.
From easy add of any item you can describe to simply-adjusted billing, the end result of the job is swiftly tailored to both address the specific job circumstances and help justify/explain your charges. The servicd windows for basics, items attached, and billing* work together to present the complete view of the job to your clients.
job setup (metadata)
adding items
adjusting billing
- Separate views for tickets, job setup, items attached, billing
- Customer and location* notes available on every ticket
- Customizable service ticket layouts**
- Private notes allow discretion on job information — only the main ticket is displayed on service reports
- Upload/attach unlimited documents***
service ticket pdf (classic view)
- Integrated “followups” system
- Unlimited tickets per job
- Unlimited customer accounts with optional locations
- Attach any item you want with simple setups
- Fully adjustable billing page allows for regular and special rates
- Job search is available on every page
simple + powerful job search
- Customer management including locations, automatically distributed notes, contact information
- Upload, manage, and optionally connect documents*
- Customized job status to match the nature of your business
- Define customer types as needed
- Manage unlimited users
the stack menu holds the rest*
- No downloads for updates needed ever.
- SaaS principles mean we can add features or fix problems, and everyone gets the patch at once, on the next screen they load.
- Branded servers available.*
- Scale up or down per your needs. Only active users are charged.
- All companies are on separate databases. No data is ever shared.
- Your database is backed up every day to a private and encrypted S3 repository. We retain backups for a mininum of three years.*
- We can reload any backup on demand or for disaster recovery.
- 90-day unlimited usage*
- No setup fees, no commitments
- No feature restrictions
- Free email-based support
- Customizations and personal training available**
90% of what we do is accomplished with 10% of the toolset. The niche tools are important, and we supply them, but we also keep them out of the way until they're needed. Most of job management hinges on getting staff to properly record what happens on the job. That's what servicd focuses on.
- Who's the client?
- What's the job about?
- What's the status?
- Who's assigned?
- When did we start, fix, and finish?
- What did we do?
The design of servicd is based on more than 30 years of service experience in technician and manager roles. We bridge the gap between the two, and, more importantly yet, fulfill the need to inform the customer on what they are getting for their money.
simplify job tickets...
... and make it easy for staff to update
While servicd places a lot of emphasis on the front-line service ticket, we understand it's the “tip of the iceberg”. Job are split into focused views: the job ticket, the metadata, the items on the job, and the billing. Screen clutter — especially a problem on mobile devices — is avoided.
From easy add of any item you can describe to simply-adjusted billing, the end result of the job is swiftly tailored to both address the specific job circumstances and help justify/explain your billing. The servicd windows for basics, items attached, and billing applied* work together to present the complete view of the job to your clients.
job setup (metadata)
adding items
adjusting billing
- Separate views for tickets, job setup, items attached, billing
- Customer and location* notes available on every ticket
- Customizable service ticket layouts**
- Private notes allow discretion on job information — only the main ticket is displayed on service reports
- Upload/attach unlimited documents***
service ticket pdf (classic view)
- Integrated “followups” system
- Unlimited tickets per job
- Unlimited customer accounts with optional locations*
- Attach any item you want with simple setups
- Fully adjustable billing page allows for regular and special rates**
- Job search is available on every page
simple + powerful job search
- Customer management including locations, automatically distributed notes, contact information
- Upload, manage, and optionally connect documents*
- Customized job status to match the nature of your business
- Define customer types as needed
- Manage unlimited users
the stack menu holds the rest*
- No downloads for updates needed ever.
- SaaS principles mean we can add features or fix problems, and everyone gets the patch at once, on the next screen they load.
- Branded servers available.*
- Scale up or down per your needs. Only active users are charged.
- All companies are on separate databases. No data is ever shared.
- Your database is backed up every day to a private and encrypted S3 repository. We retain backups for a mininum of three years.*
- We can reload any backup on demand or for disaster recovery.
- 90-day unlimited usage*
- No setup fees, no commitments
- No feature restrictions
- Free email-based support
- Customizations and personal training available**